Helix Strength & Conditioning
Last Updated: September 2024
At Helix Strength & Conditioning, we are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, whether online or at our facility.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Information: Your name, email address, phone number, postal address, and any other information you provide to us voluntarily.
- Health Information: We may collect health information relevant to your participation in our services (e.g., fitness assessments, goals). This is considered sensitive information under the Privacy Act.
- Usage Data: Information about your interaction with our website, including IP addresses, device type, and browser activity.
- Cookies: We use cookies to improve your experience on our website. You can control cookie settings via your browser.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- To provide you with our fitness services, including scheduling and managing appointments or memberships.
- To respond to inquiries or requests you make through our website or contact forms.
- To send promotional materials, offers, or newsletters, which you may unsubscribe from at any time.
- To improve our services and website through analysis of usage data.
- To comply with any legal obligations or regulatory requirements..
3. Sensitive Information
In addition to personal information, we may collect health information (sensitive information) that relates to your fitness goals or abilities. We will only collect this information with your consent and handle it in accordance with the Australian Privacy Principles.
4. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. However, no data transmission over the internet can be guaranteed as completely secure. If you have any concerns about the security of your information, please contact us.
5. Disclosure of Personal Information
We do not sell or rent your personal information to third parties.However, we may disclose your information to:
- Service Providers: Such as payment processors, IT service providers, or marketing partners to help us provide our services.
- Legal and Regulatory Authorities: Where required by law or to comply with legal obligations.
- Health Professionals: In cases where health-related services require consultation with a healthcare provider, with your consent.
6. Cross-Border Disclosure
Your personal information may be transferred to third parties located outside Australia. If we disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or a similar privacy regime.
7. Your Privacy Rights
Under the Privacy Act 1988, you have the following rights concerning your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You can request that we update or correct inaccurate information.
- Withdrawal of Consent: You may withdraw consent for the collection or use of your sensitive information at any time.
- Deletion: You can request the deletion of your personal information, where appropriate and permitted by law.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or the content of these third-party sites.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or Australian privacy law. The updated policy will be posted on our website, and we encourage you to review it regularly.
10. Complaints
If you believe that we have breached your privacy rights, you can contact us to make a complaint. We take privacy complaints seriously and will respond in a timely manner in accordance with the Privacy Act 1988. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Helix Strength & Conditioning
30 Buckingham Dr, Wangara WA 6065
Email: helixgyms@gmail.com
Phone: 0450 830 009
For more information on Australian privacy law, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.